Frequently Asked Questions about ConnectionsSM
What is ConnectionsSM?
What will I receive if I join ConnectionsSM?
How do I access these benefits?
Is there a trial membership period? How does it work?
Can I cancel my program if I decide it’s not for me?
Can I cancel parts of ConnectionsSM?
Can my whole family use this?
How do I save with Certificate(s)/ GiftCard(s)?
Do Certificate(s)/ GiftCard(s) have expiration dates?
Do movie tickets have expiration dates?
How do I change my address on file?
Who are your participating retailers?
Can I return an item after I've paid for it? What is your Refund Policy?
What do I do if I forgot my membership ID#?
How can I request additional membership materials/information?
What is your Privacy Policy?
Is ConnectionsSM Web site secure?
How do I opt out of receiving future marketing e-mails?
What is your shipping and delivery policy?
What is ConnectionsSM?
ConnectionsSM
is a membership program that offers members savings on entertainment and shopping services.
By enrolling in the ConnectionsSM program, you and your
family can enjoy savings of up to 10% - 40% on a wide variety of leisure and fun-time purchases including:
savings on movie tickets, music, videos, books, toys and games and popular restaurants nationwide.
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What will I receive if I join ConnectionsSM?
You will receive, either in print or electronically via this site, the comprehensive membership
materials, which include an overview of the program covering the terms and conditions
and full description of the benefits and services available to our members.
You'll also receive your personal membership identification number that allows
you to take advantage of all the money-saving benefits available the program
offers.
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How do I access these benefits?
To access your benefits in ConnectionsSM, you can order online.
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Is there a trial membership period? How does it work?
Upon enrolling,
you will have a trial membership period during which you can use the program
benefits as much as you'd like. If you find the service is not for you, call
us before the end of the trial period, toll-free at 1-800-750-4364,
and you won't be charged the yearly membership fee*. If you
wish to continue with your membership after the trial
period you agreed upon, the low yearly membership fee is automatically charged
to the billing source authorized by you.
* Online enrollees will be charged a $1.00 trial-period fee, in accordance with the agreed upon enrollment terms.
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Can I cancel my program if I decide it’s not for me?
Absolutely. You have the right to cancel your membership at any time. There is never an obligation to remain a member.
Just visit our
Contact Us
page to send an e-mail or call Member Savings toll-free at 1-800-750-4364.
If you cancel during your trial period, you won't be charged the membership fee.
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Can I cancel parts of ConnectionsSM?
No, ConnectionsSM
is a complete package of benefits designed to work together to assist our members.
Unfortunately we cannot separate out specific benefits from the total package.
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Can my whole family use this?
Yes! The members of your immediate family including your spouse, and dependent children who are
living in your household at your current address may take advantage of your
membership in Connections.
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How do I save with Certificate(s)/ GiftCard(s)?
As a member of ConnectionsSM you may save with Certificate(s)/ GiftCard(s).
Certificate(s)/ GiftCard(s) can be purchased either online or by calling Member Savings.
For every
$10 certificate/GiftCard you purchase through ConnectionsSM you will receive $2 back at the end of the month.
For every $25 certificate/GiftCard you purchase through ConnectionsSM you will receive $5 back at the end of the month.
The credit back will go to the credit card you used to purchase the certificates/GiftCards.
Because this is an exclusive
ConnectionsSM offer, the Certificate(s)/ GiftCard(s) must be purchased through
ConnectionsSM. Credits are not available for Certificate(s)/ GiftCard(s) purchased at retail locations.
You can purchase a combined total of 15 certificates/GiftCards per retailer per member family per membership year,
with the exception of Toys R Us, Kids R Us and Babies R Us which are limited to a maximum of 15 and Sam Goody, On Cue, Suncoast and MediaPlay are limited to a maximum of 15.
You can purchase a total of 10 certificates/GiftCards per restaurant per member family each membership year.
You must be an active member of ConnectionsSM at the time your credit is processed.
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Do Certificate(s)/ GiftCard(s) have expiration dates?
Expiration dates on Certificate(s)/ GiftCard(s) vary; however Certificate(s)/ GiftCard(s) are typically good for several months
(expiration dates are printed on Certificate(s)/ GiftCard(s)).
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Do movie tickets have expiration dates?
Expiration dates on movie tickets vary; however movie tickets are typically good for several months
(expiration dates are printed on movie tickets).
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How do I change my address on file?
Simply visit our Contact Us
page to send an e-mail or call Member Savings toll-free at 1-800-750-4364. If sending an e-mail,
be sure to include your name, membership ID#, old address and new address for
the address change.
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Who are your participating retailers?
Our list of participating
retailers is long and is constantly growing. For the most up-to-date listing,
please visit the benefit category that interests you.
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Can I return an item after I've paid for it? What is your Refund Policy?
Gift cards/certificates and movie tickets are non-refundable.
They cannot be exchanged or returned for a cash, credit or check refund and also may not be redeemed for cash.
Connections is not responsible for lost and stolen gift cards/certificates and/or movie tickets after being received by you.
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What do I do if I forgot my membership ID#?
Either visit the
Contact Us
page and send us an e-mail or call Member Savings toll-free 1-800-750-4364. If sending an e-mail, be sure to include your name and address.
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How can I request additional membership materials/information?
Either visit the Contact Us
page to send us an e-mail or call Member Savings toll-free 1-800-750-4364. If
sending an e-mail, be sure to include your name, address and membership ID#.
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What is your Privacy Policy?
Click here to read our privacy policy.
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Is ConnectionsSM Web site secure?
Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized
access. When you place an order online and provide required credit card information, the SSL scrambles or encrypts your information
before it is sent to us over the Internet. This protects your credit card information
from being read while it is transferred through cyberspace. When we receive
your order, the information is kept encrypted until we are ready to process
your request. In addition, we meet all of the stringent requirements of the
Verisign™ security seal for all online transactions.
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How do I opt out of receiving future marketing e-mails?
Sign on using your
membership ID #, visit our
Contact Us page,
select "Unsubscribe to future marketing" from the drop-down menu, and email us your request.
Please be sure to include your name and membership ID number as well as the email address you would like us
to remove from our distribution list.
Please note, to insure you remain as informed as possible on the status of your membership, after opting out
you may periodically receive emailed communications regarding benefit order confirmations, program updates and
upcoming billing information.
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What is your shipping and delivery policy?
Orders for gift cards/certificates and movie tickets are shipped using Standard service,
at no additional charge and will arrive between 7 and 10 business days after your order is processed.
All benefit items other than gift cards/certificates and movie tickets will be shipped
separately using standard service and will arrive between 7 and 10 business days after your order is processed
regardless of shipping method chosen. Such items may include books, CD-ROMs, directories, guides, coupons, etc.
Orders are processed (i.e. packaged and shipped from our facility) within 24 hours of being placed.
Orders of $2,000 or more require a signature upon delivery.
Items ordered directly from third party retailer partners are subject to that retailer's shipping and handling fees and delivery policy.
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